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1. Booking and Reservations

1.1 Reservation Requests: To secure a place on one of our photographic safaris, you must submit a reservation request via our website, email, or phone.

1.2 Booking Confirmation: A booking is considered confirmed only when we have received the initial deposit and issued a written confirmation. An email confirmation will be sent to you once your reservation is processed.

1.3 Deposit Requirements: A non-refundable deposit of 20% of the total tour price is required to confirm your booking. The balance must be paid no later than 60 days before the start date of the safari.

1.4 If the participant is under 18 years old and traveling without a guardian, this must be disclosed at the time of booking. Certain tours may have age restrictions that exceed 18 years, and this information will be provided at the time of booking. We retain the right to refuse bookings for travellers under 18 years of age. 

1.5 Participants must check their booking confirmation and travel documents upon receipt to ensure all information is correct, including name spellings and passport details. Any errors must be reported immediately. The organizer reserves the right to charge a fee for correcting errors and for any additional work involved. If the error is due to the organizer, the correction will be made at no cost to the participant.

1.6 The main participant must promptly inform the organizer of any changes to their contact details, including address, email, or phone number, to ensure effective communication.
1.7 Certain tours may require a minimum number of participants to proceed. This requirement will be clearly stated at the time of booking.

1.8 Unless stated otherwise, the tour fee is based on double occupancy. If the participant requests single accommodation or a larger room, an additional fee may apply.

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2. Payment Terms

2.1 Payment Methods: We accept payments via bank transfer or credit card . Please note that credit card payments may incur an additional transaction fee.

2.2 Payment Schedule: The full balance of the safari price must be paid 60 days prior to the start date of the safari. If the balance is not paid by this date, we reserve the right to cancel your booking and retain the deposit.

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3. Cancellation, Compensation and Refund Policy

3.1 Cancellation by You: If you need to cancel your booking, please notify us in writing as soon as possible. Cancellations are subject to the following charges:

- More than 60 days before departure: 20% of the total tour price

- 60 to 31 days before departure: 50% of the total tour price

- Less than 30 days before departure: 100% of the total tour price

3.2 Cancellation by Us: We reserve the right to cancel the safari due to unforeseen circumstances such as political instability, extreme weather conditions, or insufficient bookings. In such cases, you will receive a full refund of any payments made.

3.3 No refunds will be issued for any part of the tour that is not participated in once the tour has commenced. No refunds are provided for unused portions of the tour or for flights booked by the organizer.

3.4 Participants may transfer the agreement to another person who meets all tour conditions. The organizer must be notified of the transfer at least seven days before departure.

3.5 The organizer may charge a reasonable fee for processing the transfer, which will not exceed the actual costs incurred.

3.6 Both the original participant and the new participant are jointly responsible for all payments and additional costs resulting from the transfer.

3.7 No price reductions will be made if the error is the participant’s fault.

3.8 Participants are not entitled to compensation if the issue is due to the participant, a third party unrelated to travel services, or extraordinary events.

3.9 The organizer is liable for the conduct of third parties only if they are directly involved in providing tour services.

3.10 Claims for compensation must be submitted in writing and received by the organizer within one month of the tour’s end.

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4. Visa & Insurance

4.1 Insurance Requirements: It is mandatory for all guests to have comprehensive travel insurance that covers trip cancellations, medical emergencies, and lost or stolen belongings. We strongly recommend that you arrange your insurance at the time of booking.

4.2 Participants are responsible for having valid passports and obtaining necessary visas for the tour.

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5. Health and Safety

5.1 Medical Conditions: It is your responsibility to inform us of any medical conditions or dietary restrictions before the safari. We can accommodate special needs with prior notice, but cannot guarantee specific requests.

5.2 Health and Vaccinations: You are responsible for obtaining any vaccinations and health clearances required for travel to the safari destination. It is recommended that you consult with a travel health clinic prior to your departure.

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6. Changes to Itinerary

6.1 Itinerary Changes: We reserve the right to make changes to the itinerary or accommodation due to operational reasons, including changes to wildlife sightings, weather conditions, or availability. Any significant changes will be communicated to you as soon as possible.

6.2 Guest Requests: If you request changes to your itinerary after booking, we will do our best to accommodate your requests, but additional charges may apply.

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7. Liability and Responsibility

7.1 Liability Disclaimer: Delaney & Siggesson is not liable for any injury, loss, or damage to you or your property during the safari, except as required by law. We act only as agents for service providers such as lodges, transport companies, and guides.

7.2 Personal Responsibility: You are responsible for your personal belongings and safety. You must follow all instructions given by our guides and adhere to safety regulations during the safari.

7.3 The organizer and its agents are not liable for damages resulting from natural disasters, strikes, or other uncontrollable events. The participant is responsible for additional costs resulting from issues such as evacuation or medical emergencies.

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8. Code of Conduct

8.1 Behavior Expectations: We expect all guests to behave respectfully towards others and the wildlife. Disruptive behavior or failure to follow safety guidelines may result in removal from the safari without a refund.

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9. Force Majeure

9.1 Unforeseeable Circumstances: We are not responsible for any failure to fulfill our obligations due to events beyond our control, including natural disasters, strikes, or acts of terrorism. In such cases, we will provide a partial refund or alternative arrangements when possible.

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10. Governing Law

10.1 Legal Jurisdiction: These terms and conditions are governed by the laws of The Republic of South Africa. Any disputes will be resolved in the courts of The Republic of South Africa.

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11. Privacy Policy

11.1 Data Protection: We are committed to protecting your privacy. Your personal information will only be used for the purpose of managing your booking and for marketing services by Johan Siggesson and Peter Delaney and will not be shared with third parties without your consent.